Privacy Policy

This is a privacy policy page for grokaitradingplatform.com, which provides details on how we collect, process, and store the personal data of our website visitors and app users. Whenever you visit our website or app, we get some personal data about you, like your IP address and location. Also, when you email us or register on our website, we get details such as your email address and name. We handle such information responsibly and ensure its safety. Please read our privacy policy page to know how we collect your data, why we collect it, and how we safeguard it. If you don’t want your personal information to be collected, please close and leave our site or app immediately.

1. How We Collect User Information   

We collect personal data in various ways whenever you interact with our website or app. When you register on our website or app, we collect the personal information you provide, including your name, email address, and password. Additionally, when you visit our site or use our services, we collect your details, including your Internet Protocol (IP) address, browser type and version, browser plugin types, computer operating system, and information about the pages you visit on our website. We also get details about your real-time location, the time you visited our website, and the pages you visited. Please note that we do not collect any special information, such as your religion, ethnicity, or sexual orientation.

2. How We Use Your Data

We use the information you provide during registration to verify, authenticate, manage, and safeguard user accounts, preventing fraud and illegal actions. We also use your data, like your email, to inform you about any changes we make to our services. Also, we use your email address to respond to complaints and questions about the use of our services.

We also collect user information to help us improve and optimize our services, thereby enhancing the user experience on our website or app. For example, we collect data such as the phrases people use to access our website, allowing us to understand what information they are seeking online. Such information helps us provide answers to questions about what our web and app users are searching for online.

3. Use of Cookies

We use IP addresses and unique identifiers that are stored in cookies on your device to help us identify our site visitors and app users. We also use cookies stored in emails for identity verification purposes. We use the information collected through cookies to help us troubleshoot and improve the performance of our site. For example, cookies help us identify problems that may arise when accessing our site. Such information helps us identify potential problems and troubleshoot the site. We also use IP addresses and cookies to help prevent abuse on our site through spam, phishing, and distributed denial-of-service (DDoS) attacks. For the best user experience, ensure that your data on our website is accurate and up-to-date.

4. How We Secure and Store Your Private Data

We ensure the confidentiality of the personal data we collect from our site visitors and app users. We securely store the data we collect, and such information can only be accessed by authorized personnel. However, we don’t guarantee 100% security of the information you share with us through email. In such instances, you are fully responsible for any failures that may occur while transferring such information online. By registering on our site or app, you consent to the transfer, storage, and processing of your personal information.

5. Sharing Personal Data with Third Parties

We may share your data with third parties, but only when necessary. Please note that we don’t sell your data. Among the third parties with whom we share data are service providers. To effectively offer our services, we partner with various service providers, including web hosting providers, payment processors, and Know Your Customer (KYC) services. To deliver services, they need personal data for KYC purposes. We may also share your personal information when required by law. For example, we may share personal data in response to a court order requiring us to disclose such information.  

6. User Rights

You have various rights regarding the personal data we collect from you. For example, you have the right to access the information we have about you. You also have the right to correct or update information in your account. You can also limit how we collect and use your data, and you can also request that we delete all the personal data we have about you.

If you have any questions about your data, don't hesitate to get in touch with us at [email protected]. To make any adjustments to the data we have about you, we will require identity verification.

7. Protection of Personal Data of Users

Please note that this privacy policy only applies to the personal data you share with us through our website or app. We will not be responsible for information that you share while using the internet, such as through publicly accessible online forums, including chat rooms and communities. You need to read the privacy policy of such forums and the terms of service of any person they want to link with. We are not responsible for any personal information that is collected or processed by any site not belonging to us.

8. Changes to Privacy Policy

In the event of any changes to our privacy policy, we will publish them on this page. We encourage our users to visit our privacy policy page frequently to stay informed about any changes to our policy. If there are changes that are highly significant to our users, we will notify them through email.

9. Contact Us

If you have any questions or require further clarification on how we collect, store, use, and process your personal data, please don't hesitate to contact us via email at [email protected]. We want you to know that we strive to address any questions as soon as possible.